CLICKNX · GNEXT · GXLOCATE

One entry. Three specialist paths.

Bilingual WhatsApp routing with tracked cross-brand handoff.

Complete routing diagram

ENTRY → OUTCOME
Incoming messageMatch CRM contact
→
LanguageEnglish / العربية
→
Need categoryPerformance · Local · Digital/Tech
→
Brand + serviceShow selectable service menu
→
Continue or transferQualify · new chat · CRM referral

Customer selects the need

3 BRANDS
“Not sure” asks one diagnostic question: paid traffic/results → CLICKNX; Maps/reviews/locations → GXLOCATE; website/software/automation → GNEXT.
Automation branch

Open the preserved original CLICKNX-only flow →

Cross-brand CRM and operational rules

CRM
Referral record

Source brand, destination, selected service, language, requirement, referral code and timestamp.

No repetition

Prefilled message carries service, short requirement and referral code into the new chat.

Tracked stages

New → Routed → Transfer Clicked → Chat Started → Qualified → Quote → Won/Lost

Return path

Customer can return to CLICKNX, change language, select another brand or request a human.